So recently we upgraded our Rogers Internet to Extreme and they gave us another modem, this one is almost twice the size of my previous one, called SMCD3GN. The reason for the size is probably because it acts as both the cable modem as well as a wireless router. This is where my frustration began as I’ve just reconfigured my wireless network a few days ago with a brand new D-Link 632 wireless router.
It basically took me the whole night and I was still unable to find the cause of my problem. The problem of not being able to access the Internet through my wireless router. Although I was able to quick verify nothing was wrong with the new cable modem, I was baffled with what could be the reason. I knew that something in my wireless router or in between my wireless router and the cable modem is blocking Internet access to my PC which is connected to the LAN with a physical cable. In the end, Google was my friend as I stumbled upon a couple of pages and finally found the problem.
The problem was originated from the new Rogers cable modem and the fact that it can act as an all in one cable modem/wireless router. First problem, it acts as a gateway and blocks all other Internet access to other routers (I don’t know too much in detail about this). So if you encounter this problem, the first thing you should do is disconnect your PC – wireless router connection, plug your cable modem directly to your PC. Then access the control panel or admin console by typing in 192.168.0.1 in your broswer. There you will find the second problem which is the login and password information which is no where to be found in the provided cable modem box at all. I had to find that in a tech forum. And that one does not even give me full access to the cable modem. I finally found this site which solved my problem by providing me the second set of login which gives you the ability to disable all commercial gateway. The login and password are rogcesadmin and wra8uje respectively.
On the system page you will see that option right away. But before you disable the “disable all commercial gateway functions” function please disable wireless function in the Wireless section first. Reason being the wireless capability of the cable modem, as tested by the author of the site I mentioned, was horrible. As it doesn’t have any physical external antenna to broadcast the wireless signals you can imagine how reliable the wireless functionality it really is. Once you have disabled the wireless function go back to the System section and disable the “disable all commercial gateway functions” function which will reboot your cable modem.
Once rebooted, reconnect your cable modem back to your wireless router and your PC to one of the LAN ports in the wireless router and you should be good to go.
I hope this helps those that are having this issue and don’t have to go through what I have gone through just to figure this out. I can’t imagine any non tech-savvy person trying to figure this out on their own. I guess they can always call their support line, which I personally find a waste of time. Again please visit the site for more detailed instructions with image.
[Update @ 2011 12 24th]
Thank you ED and Hagie for providing two other sets of login/password details. Seems that the login info changes with different models of the modem.
- cusadmin/password
- rogcesadmin/nas00Rn7TU
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