I haven’t written a daily rant for a while, I have to get this off my head. TheStar.com reported that our cable, home phone and wiresless monopoly giant Rogers Communications Inc., is once again raising their internet (3-9% except the Extreme Plus plan) and cable fees (5% for basic cable), effective March 1st. In my opinion, this is a very bad move for Rogers specially after reporting a $138 million fourth-quarter loss, according to TheStars. They are already losing new customers in the last quarter, now they decided to raise fees, yet again and we, as customers are furious. Not only they are losing new customers, they are also losing their existing ones because there are other providers that provides similar services, if not better, for a much more reasonable price.
One such company is Primus, their bundle which includes home phone, calling features (Call Display, Voice Mail, & Visual Call Waiting plus), high speed internet and unlimited long distance between Canada and US, offers more than 30% of savings compare to Rogers or Bell. Unfortunately they do not provide cable services. I’m not trying to sell you anything and there is no affiliate links anywhere in the post but rather trying to point out how much premium Rogers and Bell are charging us.
I have a feeling that Rogers’ first quarter isn’t going to be too bright either after this raise. So basically we are now paying more for the same services, if not worse (and its pretty well known that their customer service is terrible). Although I understand a company should focus on making a profit, I still don’t think it makes sense to raise any fees during this global economic slump. They might be able to suck some money from us for a short period of time, once people discover there are cheaper alternatives, they will start to lose even more in the long run.