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This actually happened to my friend and I thought it would be useful to others looking into Yellow Pages 360 Solution. So long story short, my friend signed up for the Virtual Business Profile and within a day or so he got a call from a Yellow Pages sales rep. Everything SEEMED fine, a logo and a short phrase were given to Yellow Pages (to the sales rep) through email and the sales rep replied saying he got the needed info. That was pretty much the end of the conversation there. For weeks my friend had been emailing the sales rep’s email directly (which is actually from another company idimpact.net on behalf of Yellow Pages) as well as the Yellow Pages email LearnMore@ypg.com and never got a single reply. He was trying to get confirmation of what he was paying for, specifically the headings for his business (headings are used for how people will find you, like search categories) before committing to anything. Then weeks later, he got an email from another sales rep saying his original sales rep was on vacation and the order would be processed the next month (it was near the end of the month so fair enough).
In between, my friend also called again and actually got a hold of the sales rep and the sales rep said he did not get any emails from my friend. What a load of garbage. So he’s been sending emails to that same email and all of a sudden he stopped getting them? Give me (my friend rather) a break!
Sure enough, his order was processed without sending any form of confirmation of the order details. The details were sent AFTER it was processed as in he was charged already. He saw that one of the headings weren’t that fit for his business so he sent another batch of emails to have it changed to something else and not to his surprise, none were replied until after another few weeks. The original sales rep replied back saying it could not be changed but the sales rep never suggested the one my friend wanted which was much more fitting for his business. The sales rep then replied telling him to call the customer service, apparently he gave him the wrong number to call but the person from that wrong number (still part of Yellow Pages just not the customer service the sales rep said would be) was nice enough to follow up with the sales rep again and with the customer service. But my friend did not hear a single word back from them. None of the emails were replied, called the real customer service number with no body picking up.
This is rather disappointing, from a pretty established advertising company. Perhaps its not Yellow Pages’ fault but ID Impact Inc? One thing for sure, my friend felt that he got ripped for the rest of the year (you have to sign up for a year, signing up for anything less will cost you the same) and will certain not go back to them. I won’t for sure after hearing this. The customer support is basically nonexistent.
