My frustration with Rogers SMCD3GN modem
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So recently we upgraded our Rogers Internet to Extreme and they gave us another modem, this one is almost twice the size of my previous one, called SMCD3GN. The reason for the size is probably because it acts as both the cable modem as well as a wireless router. This is where my frustration began as I’ve just reconfigured my wireless network a few days ago with a brand new D-Link 632 wireless router.
It basically took me the whole night and I was still unable to find the cause of my problem. The problem of not being able to access the Internet through my wireless router. Although I was able to quick verify nothing was wrong with the new cable modem, I was baffled with what could be the reason. I knew that something in my wireless router or in between my wireless router and the cable modem is blocking Internet access to my PC which is connected to the LAN with a physical cable. In the end, Google was my friend as I stumbled upon a couple of pages and finally found the problem.
The problem was originated from the new Rogers cable modem and the fact that it can act as an all in one cable modem/wireless router. First problem, it acts as a gateway and blocks all other Internet access to other routers (I don’t know too much in detail about this). So if you encounter this problem, the first thing you should do is disconnect your PC – wireless router connection, plug your cable modem directly to your PC. Then access the control panel or admin console by typing in 192.168.0.1 in your broswer. There you will find the second problem which is the login and password information which is no where to be found in the provided cable modem box at all. I had to find that in a tech forum. And that one does not even give me full access to the cable modem. I finally found this site which solved my problem by providing me the second set of login which gives you the ability to disable all commercial gateway. The login and password are rogcesadmin and wra8uje respectively.
On the system page you will see that option right away. But before you disable the “disable all commercial gateway functions” function please disable wireless function in the Wireless section first. Reason being the wireless capability of the cable modem, as tested by the author of the site I mentioned, was horrible. As it doesn’t have any physical external antenna to broadcast the wireless signals you can imagine how reliable the wireless functionality it really is. Once you have disabled the wireless function go back to the System section and disable the “disable all commercial gateway functions” function which will reboot your cable modem.
Once rebooted, reconnect your cable modem back to your wireless router and your PC to one of the LAN ports in the wireless router and you should be good to go.
I hope this helps those that are having this issue and don’t have to go through what I have gone through just to figure this out. I can’t imagine any non tech-savvy person trying to figure this out on their own. I guess they can always call their support line, which I personally find a waste of time. Again please visit the site for more detailed instructions with image.
[Update @ 2011 12 24th]
Thank you ED and Hagie for providing two other sets of login/password details. Seems that the login info changes with different models of the modem.- cusadmin/password
- rogcesadmin/nas00Rn7TU
Tags: rogers cable modem, rogers modem, rogers modem login password, rogers wireless, wireless network, wireless router setup
This entry was posted on Saturday, April 2nd, 2011 at 2:46 pm
Leave a Comment
May 28th, 2011 at 2:51 am
Thank you so much for the instruction. I was able to get the wireless router disabled. I was just about to return the SMCD3GN modem/router to Rogers. Thanks again.
May 28th, 2011 at 1:28 pm
No problem, I’m glad I helped.
June 3rd, 2011 at 10:03 pm
Thanks a lot, this was a great help. I had the exact same scenario where I did not want to use the router functions of the SMC modem/router and this little article saved me hours of troubleshooting time.
June 4th, 2011 at 2:50 am
my pleasure
June 7th, 2011 at 11:53 am
hi, i also have that box!… merde!…i tried to close all the functions and then connect my d-link wireless router to it, but it would not connect to the internet. So now, i am using it (closed all the wireless functions) but the dhcp functionality keeps stopping, those devices already connected are fine but if a computer starts the dhcp will not respond to it… extremely annoying! So, i am not sure what i did wrong when i tried to connect my d-link to it in cable modem mode… any suggestions? Thanks!
June 7th, 2011 at 3:41 pm
not too sure but seems that my lan dhcp issue coincide with the following msg at the bottom of the status page “Time:06/07/11 03:41:11, Level:critical, Content:No Ranging Response received – T3 time-out;CM-MAC=00:22:2d:cb:e1:45;CMTS-MAC=00:05:00:e1:e8:d6;CM-QOS=1.1;CM-VER=3.0;
“
June 7th, 2011 at 3:45 pm
and that CM-MAC=… matches the wireless address, which is disabled… coincidence?
June 7th, 2011 at 5:01 pm
wow that’s totally different problem, my suggestion would be to reset everything to factory default and take it step by step again. Sorry for not being helpful here.
June 9th, 2011 at 12:48 pm
thanks… step by step worked out to set it up as dumb cable modem… thanks! I hope i got it solved for good… i sure did not need the aggravation. But i am wondering if the performance might be affected… any thoughts on that?
June 16th, 2011 at 4:20 pm
hey this didnt work for me?
June 16th, 2011 at 4:51 pm
Hi Jon, which part were/are you stuck on? Which part didn’t work?
June 17th, 2011 at 8:32 pm
finally I found a site with smcd3gn info, I changed from sympatico and my d link router to an all inclusive? smc gateway which is hard wired into my desktop computer and I’m running a laptop and Ipad as wireless attachments. the Ipad is up and down like a yo yo. constant service calls to rogers ends up being somebody who can reset the gateway from their end (rogers system was down so she couldn’t do it) could not get back to the same perdon to the latest call for help whereby I was told I was on my own with the Ipad (no support for tablets/playstations? hard to believe. I finally disabled my laptop anfd the Ipad is staying up which it always did with bell and my usage around north america. I feel rogers should correct the problem, once I try something to reset the modem etc the blame will shift to me as now they are saying the Ipad is the problem, maybe the modem cannot handle my configuration?
June 18th, 2011 at 3:58 am
Once again, another case that shows Rogers doesn’t care about their customers and expects all of them to be tech savvy. My only bet is your iPad has incompatible/out dated network driver, and that’s really literally a guess as I’m not a networking person. My PlayStation 3 connects fine to the modem though for your information.
June 19th, 2011 at 5:41 pm
I’m totally stuck, the password you provided for the admin access comes up as invalid. Perhaps they changed the password (or username too?). Obviously when I just use the login info they (Rogers) gave me, I only get limited access to the System settings. I have been on the phone with Rogers and NO ONE has even heard of this issue. Obviously they are not telling their staff of the issue, and therefore each staff member walks through all basic steps with you to figure out the problem. Very time consuming with no good end result. If someone can help with the username and password issue for the admin access, I would greatly appreciate it!!!
June 19th, 2011 at 5:43 pm
Oh.. and I’m using the SMCD3GN with the D-LINK DIR-655
June 19th, 2011 at 5:49 pm
I mentioned two sets, though, this one should be the one that was working for me, at least – rogcesadmin and wra8uje. Did you buy the router recently? And yes obviously they (Rogers) don’t know what they are doing. Or else I wouldn’t have written this in hopes to help some of us out. I’m sorry I couldn’t help much since that user/password works for me.
June 19th, 2011 at 9:02 pm
Yes .. it just says incorrect login
June 19th, 2011 at 9:03 pm
Oh (sorry forgot to mention) .. my modem from Shaw is from yesterday.. and the router (D-Link) is a few months ago.
June 19th, 2011 at 9:22 pm
I’m not sure if the default userid/password is the same for Shaw SMCD3GN though. Not sure if this is related to your problem with Shaw modem http://www.dslreports.com/forum/r24432506-Shaw-new-SMCD3GN-SHW-wireless-gateway-signal-help
June 21st, 2011 at 9:05 am
so about 2 months ago, I was using the wireless-G cable modem/router that rogers provided me with. Gaming was decent and I had almost no problems regarding lag.
Yesterday, we resubscribed internet and they provided us with the SMCD3GN model. Now, I do not use wireless so the router part is useless to me. However, I have noticed that I am lagging way more than I used to with cable internet… anyone know why this is?
June 21st, 2011 at 9:35 am
I’m using SMCD3GN along with my PS3 and gaming seems to be fine so far. But are you connecting your modem to your own wireless router? Could it be problem with your router when you had to re-setup with your new modem?
June 22nd, 2011 at 12:56 am
can someone tell me how to re enable this menu this was not what i was expecting it to do, i really need to get back into the router functions
June 22nd, 2011 at 7:03 am
You will have to reset the router by poking the reset button at the back of it.
June 25th, 2011 at 11:43 pm
Standing next to the SMCD3GN box with my laptop which uses a USB wireless G stick I get 88% signal strength.
I read on here that some folks have disabled the wireless router portion of the SMCD3GN box, instead using a D-Link model. I recently moved my home office, now some 45 feet away from the modem/router and found the signal strength dropped to <60%. This current set up is unacceptable. The connection fluctuates from very good to "dropped" several times a minute.
Am I wasting my time contemplating the router change to a D-Link or should I just move the SMC box or both ?
Is there another change I could do ?
I will have to call Rogers to have the SMC box moved.
June 26th, 2011 at 2:08 am
I think the range of the router could be one issue, could be your router isn’t strong enough to send signals that far. I have similar problem with my D link router as well as its not the top of the line ones. I was told the ones in the $100+ range have better signals. Alternatively, but I haven’t tried, is to use those powerline networking (found some from Canada Computers: http://canadacomputers.com/index.php?cPath=27_360). You plug these into your power outlet and they can act as network access points. Maybe you can consider those.
If not maybe you need another cable modem access point from Rogers or something. I hope that helps you a bit.
June 26th, 2011 at 7:15 am
I upgraded to Internet Extreme services lately and I used to be able to connect 4 devices at home. Since then, I were only able to connect one Wi-FI desktop & iPhone but unable to connect my MAC book. It looks this router is limiting the devices connection. When I called Rogers technical support, they tried to blame on me and not even border to help. any suggestions please
June 26th, 2011 at 1:47 pm
Just a random guess, have you upgraded your new router’s firmware? The router shouldn’t be limiting the amount of devices that can connect to your network. Are you using the rogers modem as a wireless router as well?
June 29th, 2011 at 1:57 am
Thanks a million Billion lol it helped keep up yhe good work!
July 16th, 2011 at 8:09 pm
Thanks for the heads up, I just got mine today, I could not get to the configuration page, which is ok when the modem is already configured to bridge mode. however; I could n’t get my router to connect. I called tech support, tech could not figure out what was wrong, I ask to push the configuration back to Gateway mode, and it worked right away, than back to Bridge mode and this time my router got online right away, tech was so amazed how nice that worked.
July 26th, 2011 at 5:26 pm
i had the similar problem with my dlink router limiting how many clients could connect to it was an issue when i had installed network magic which eventually it lock me out entirelly by blocking the computers mac address. i ended up having to exchange it for another one as i couldnt even reset back to factory settings
July 26th, 2011 at 5:30 pm
So did you still have problem after the exchange?
July 26th, 2011 at 5:39 pm
no as i had removed that app.
i found rogers had done some silly things with it like they reenabled the wifi on this stupid modem during last fw update which was about a year & a half ago. which leads me to think they have done all they can to optamize it.
dslreports has a lot of info about it
July 26th, 2011 at 5:41 pm
I installed the modem less than a year ago so I would have picked up one of those updates that you mentioned but I didn’t have that issue. Looks like everyone has different issues, which is ridiculous.
July 26th, 2011 at 5:53 pm
as it was i had read during that time delivery issues were happening requiring cutomers force the update by pressing the reset button on back for 30secs. while plugged in
July 26th, 2011 at 6:00 pm
i can feel your frustration….
July 29th, 2011 at 12:41 pm
as it is since their free upgrade of the speed & bandwith cap which was about a week ago its been slow enough for web sites to timeout. i had read that could stem from having an old Contract File on the account & they would have to push a new one to the modem.
July 29th, 2011 at 12:52 pm
So much for their free upgrade, more like a free frustraion. I hope you can get it fixed soon.
Totally off topic, I’m surprised they recently upgraded my bandwidth from 80GB to 100GB as well as the download speed.
July 30th, 2011 at 3:46 pm
it seems to be getting worse as the long weekend approches as almost every site i goto i have to refresh to get it to appear. now if only they will release a successor to it that doesnt have router/gateway functions(most likely in the fall like all their other hardware. ive herd in certain areas that theyve been testing for a while now the Motorola SB6120
July 30th, 2011 at 4:01 pm
I still don’t know why you are having so much problem, perhaps you got a lemon? Have you asked for a replacement to see if that fixes the issues?
July 31st, 2011 at 2:57 am
I’ve found that the rogcesadmin password of wra8uje doesn’t work on my modem either. The modem is brand new and I want to run it just as a modem (without any NAT or anything). I’ve got an E4200 with dd-wrt for that
Anyway, it just says “Incorrect login.” when I try rogcesadmin/wra8uje.
Has anyone else who received a recent modem been able to use that username password to get in? I suspect they changed the password on us.
Mike
July 31st, 2011 at 12:08 pm
Hey Mike,
I suspect that you have a different model? Even a different model version of the same brand might have a different login setup.
August 4th, 2011 at 8:06 am
Just found this thread cause I’m trying to connect a Linksys wireless behind the SMC3GN, because SMC is crap, my SMC originally came always came with the login username ‘cusdamin’, and not sure if the password was cusadmin or admin, just try it. If anyone know how to eliminate NAT from the SMC would be appreciated
August 4th, 2011 at 2:11 pm
the last time i herd of a password change was in april 2010 which more than likely was the last fw update.
from what their support site shows the only other model is a cisco DPC3825 but like the d2 motorolla its only avaible in select markets.33
i miss the Terayon days. to bad that eventhough they were bought by motorolla moto cant get full deployment by rogers for their modems.
August 4th, 2011 at 6:11 pm
AlexG
Have you tried?
1. Open your web browser, type in the router’s IP address (standard: ‘http://192.168.2.1′) and press enter.
2. Click on Login, Advanced Setup -> NAT
August 5th, 2011 at 2:04 pm
also if you are using vista/7 if you look in network you can see a link for the modems router for xp there is an option in network places called show icons for networked upnp devices
August 5th, 2011 at 9:09 pm
got it reset its upnp listing is linux router in network/network places
August 5th, 2011 at 9:56 pm
heres some info about it that i pulled when i was in there
Model Name: SMCD3GN
Software Version: 1.4.0.42.3-RRR
Hardware Version: 1A
4 SSID Listings(only 1 active @ a time i guess) & encrption wont enable
Contract File(dates are update times)
Script0 Sat Aug 6 01:35:20 2011 Running
Script1 Thu Jan 1 00:00:12 1970 backup
Rogers Default DNS 64.71.255.198
Business Default 64.71.255.202
it seems to be working better now since i did that factory reset its pain to do though
August 6th, 2011 at 3:46 pm
Thanks for sharing the info with us 8675309
August 11th, 2011 at 1:58 pm
it seems to be happening again. i was also thinking about how the coax is wired as when we 1st had the cable install they were using 5-1000mhz splitters & last year when we had them move an outlet they they replaced a splitter that they installed in the basement with one thats 5-1002mhz(1ghz) but in the office where theres one that connects the homephone modem & the internet modem they didnt bother with it. also i forgot to mention im using 2 dxn-220′s(MoCA) & thinking about to add an actiontec HME2200-02
August 12th, 2011 at 7:07 pm
Interesting. Seems like that’s different issue you have there, cable-wise rather than the modem issue I had before.
August 14th, 2011 at 2:25 pm
the modem sitll seems to be the problem as it works fine after a factory reset then like a week or so later it drops. well with most analogue tv stations being transfered to digital STB only service using SDV we should see better internet service when the month has ended
August 18th, 2011 at 6:55 pm
Just wanted to say thanks so much for these instructions, they helped me immensely and saved me a ton of time. Can’t believe Rogers provides no information when you pick up the new modem not even the password, I would have been lost in the weeds for a good while without your article!
August 18th, 2011 at 7:29 pm
No problem I’m glad my article helped some of you
August 23rd, 2011 at 11:21 pm
they used to include instructions on how to setup using a included cd app
September 5th, 2011 at 3:36 pm
Ok this works. Modem works well in bridge mode, and you need the above instructions to make it work. Thanks.
September 11th, 2011 at 11:48 am
This works awesome!!! I noticed a speed boost right away. I’m using a D-link DIR-815 connected to my SMCD3GN. The wireless quality is where it should be. I’ve already got a new modem and router ordered from TigerDirect, but this will work excellent until then. I did order a Motorola SurfBoard SB6120 Modem and a D-Link DIR-655 router. So with gigabit ports on the new router it should work even faster!!! XD Thanks for posting this information.
Just a quick question, I have to return me SMCD3GN to Rogers when I get my new modem, I can not access the setup pages anymore by going to 192.168.0.1 (I changed it to 192.168.0.2 before turning the gateway off so it wouldn’t interfere with my d-link) If I push the reset button on the back of the D3GN will I be able to access the setup pages again on 192.168.0.1 ????
September 11th, 2011 at 11:52 am
If you reset it, it will revert back to the original address
September 14th, 2011 at 11:02 pm
Is there a way on the SMCD3GN from Rogers to change the MTU settings. I logged in using User name: rogcesadmin – Password: wra8uje, and cannot find MTU setting anywhere. Any advise on this would be appreciated.
September 14th, 2011 at 11:13 pm
Hey Sal,
I did some googling and I couldn’t find anything about letting you set the MTU setting from the modem. I could be wrong though.
September 16th, 2011 at 9:48 am
Just got this modem – laptop and PS3 are fine, Wii is not. Googled, and found some ideas to try (manually inputting the SSID, manually inputting IP,DNS, etc on the Wii, using WEP instead of WPA on modem, changing the broadcast channel, etc). Nothing works. Any advice?
September 16th, 2011 at 9:58 am
Do you know what the network authentication the Wii is using (WEP/WPA) ? It has to be the same as the one set in the modem. Have you tried setting the broadcast channel (if memory serves me right you can set to AUTO?). I have a feeling it’s not related to channel so that won’t fix anything. Unless you have a lot of devices connecting to the same channel it shouldn’t matter. I am connected with my labtop, PS3, my iPhone plus a netbook sometimes and the connection is fine. Though my netbook sometimes experiences connection drops but that’s probably its far from the router where the signal is weak.
September 16th, 2011 at 2:35 pm
Yeah, the Wii lets you dictate the auth type. I’ve tried switching between WEP and WPA (TKIP) on both units, and I make sure I have them both set to the same.
I found one more post (from Charter(?)) that seems to confirm the Wii won’t work with SMC, but I can’t find a date on the submission. Weird.
September 16th, 2011 at 3:25 pm
I assume you tried the methods from (http://www.nintendo.com/consumer/wfc/en_na/routers/SMC/D3GN.jsp)
And I found a forum that’s been talking about this issue
http://techforums.nintendo.com/message/18627
And a very recent one with same/similar issue:
http://techforums.nintendo.com/thread/9287
September 17th, 2011 at 10:50 am
Yes, I went through that first link. I had already gone through all those items, and did them again.
And yeah, those forums are the same ones I found before I started writing on this one…..nothing is working for me. I was hoping it would turn out to be as simple as the reboot that worked for the one person, but no. I wish the 9287 thread would continue…sounds like that person has the exact same issue as myself. (yes, I tried the final link the moderator gave it that one, to manually assign IP, DNS, etc)
You mention at the start of this forum to disable the wireless on this SMC modem, and get a router – I’m close to trying that.
September 17th, 2011 at 12:10 pm
Yes try that since the D3GN is a pretty weak router.
September 21st, 2011 at 12:19 am
not to mention you dont really have controll over the wifi settings.(the settings dont write to memory) i even have seen a open modem in my neighbourhood.
it looks like their slowly rolling out the Cisco DPC3825(another combo unit)
September 21st, 2011 at 3:05 pm
Wii works without a hitch on a Dlink router. Thanks for these instructions!
September 21st, 2011 at 5:37 pm
I’m glad it works for you
September 27th, 2011 at 6:31 pm
I tried this but the user/pass doesn’t work for me. Any other suggestions?
Model Name: SMCD3GN
Software Version: 1.4.0.42.3-RRR
Hardware Version: 1C
RF Cable MAC Address: 78:CD:8E:C6:0C:D5
Wireless MAC Address: 78:CD:8E:C6:0C:D9
RG WAN MAC Address: 78:CD:8E:C6:0C:D8
Serial Num: H21133191D71
September 27th, 2011 at 6:35 pm
have you tried both sets of user/password? Is your router in default/factory setting?
October 3rd, 2011 at 3:42 pm
So if I understand this thread correctly, you’re still using the SMC unit (rented at $7/mo) as the modem but have bought your own router to give you wireless… I just “upgraded” to this SMC unit on Saturday when I upgraded my service from Extreme to Extreme Plus and am experiencing the same sort of problem: really weak signal unless you’re in the same room, and having to re-set the modem about 2-3 times a day. It seems ludicrous that I’m now paying more for my modem/router but can only use it as a modem! Is there any other option?
October 3rd, 2011 at 3:48 pm
Yes you are correct, I’m still using the SMC as a modem and nothing more while I use a DLINK wireless router for wireless connections throughout the house. Yes its unfortunately that the SMC’s wireless capability is below average. The only option is to have a separate wireless router, at least to my knowledge/experience. I guess its not a totally bad thing to do since you are now not tied up to the SMC, if in the future you decide to switch or downgrade your internet service, at least you still get to keep the wireless part of the setup.
October 3rd, 2011 at 4:05 pm
Can you downgrade your rental from Rogers, take back the SMC and get their basic modem for $4/mo?
Or has anyone tried using a range extender instead?
October 3rd, 2011 at 4:07 pm
For the first question, you might have to call the customer support to see if that’s possible.
I guess you can try the extender and return it if it doesn’t work.
October 11th, 2011 at 8:19 pm
Im confused because the SMCD3GN is a Modem and a Wireless router, and the router is good ( I have a fast strong connection for my 3 level home inside and out). So your mad because Rogers ships there Wireless Router/ Modem with the wireless on. If you used the Modem/ Wirless as your wireless then there would have been no problems.
November 10th, 2011 at 3:14 pm
@rjasonb if you do go back to the basic modem you will have to go back to Extreme as the basic & WIRELESS G GATEWAY doesnt support docsis 3.
November 12th, 2011 at 11:39 am
Hey guys,
my aunt and uncle just got the smc thing from rogers and they can no longer connect to the internet on the laptop that they own. It is as if there is something blocking the wireless signal to the laptop. My cousin was able to connect on his ipod touch and the hard wired connection to the PC is working as well, it is just the wireless. I took the laptop home and was able to connect to the internet here on the laptop. They called rogers but of course they were useless. If anyone can offer some advice it would be greatly appreciated. Thanks.
November 12th, 2011 at 1:36 pm
i would recommend using a separate wireless router than using the SMCD3GN as wireless.
November 26th, 2011 at 8:51 pm
Thank you so much buddy ! Your guide worked alot !
God bless !
Installed new rogers modem on Nov 26, 2011.
December 7th, 2011 at 6:43 pm
try cusadmin/password – this works for me
BTW, i was also getting the “No Ranging Response received – T3 time-out”. the support from rogers was not good, but i was eventually able to fix by removing what I think was a bad splitter in the coax , thus increasing my cable downstream power and increasing my SNR
December 24th, 2011 at 2:18 am
All I want is to see a network drive, plus wired & wireless connection. Not much to ask!
How do I put the a static IP for NAS network drive (VanTechNexStarLX) on a separate router (Dlink DI604) and continue to use the modem + DHCP wired & DHCP wireless on the RogersSMCD3GN?
Rogers has installed their own firmware over SMC original version. This restricts the access to some features. Such as creating configuration backup file & updating firmware. I have a lot of trouble trying to adjust settings, Message from RogersSMCD3GN…
“The DNS server default setting is optimized and recommended for the Rogers network. Changing this setting can potentially expose you to security and other vulnerabilities”
This results in a wireless device show as a “Ethernet” connection instead and the wireless device unable to see the internet (but can see the Gateway Setup).
December 24th, 2011 at 2:24 am
That new firmware seems to be problematic, can you try and reset your router so it uses the original firmware?
December 24th, 2011 at 2:41 am
At present this works…
User name: rogcesadmin
Password: nas00Rn7TU
new password as of dec 8 2011
December 24th, 2011 at 2:47 am
Thanks Hagie as well as ED, I will update the post with those two sets of login/password info.
December 24th, 2011 at 3:46 am
How do I enter a static IP in the router for NAS drive(IP 192.168.0.111)?
Current settings…
DHCP Gateway IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
DNS Proxy IP Address: 192.168.0.1
Do I enter the info here & what info?
Routes -> Add Static Routes ->
Destination IP …
Subnet Mask …
Gateway IP …
December 25th, 2011 at 3:29 pm
This modem seems to setup a duplicate RF channel in N-mode which I cannot connect to. Instead I’m on the G-mode channel. This other unnamed channel i’m sure is co-channel with the G-mode channel. How can I get rid of this other unneeded channel?
BTW to increase the signal level, you must stand it on its side like the picture above. Once I did this, the signal level is the same as my old router.
December 25th, 2011 at 3:59 pm
Sorry Hagie, I’m can’t really help you with this one.
December 30th, 2011 at 11:25 pm
Got one of these pieces of junk from Rogers today as well. Don’t use the wireless network function as it over heats the unit and I suspect is the immediate culprit behind not being able to log on with the cusadmin/password login as well as the password that one changes it to later. When I let the unit cool down for 30 min. or so I could get back in – but then later to no avail. That said, I did use the tech login mentioned above – rogcesadmin/nas00Rn7TU – several times and could always get back in no matter how hot the unit got. Overall, it sounds like a firmware/internal electronics issue.
December 30th, 2011 at 11:41 pm
Wow that’s really weird that you cannot log in with the first set of login when the unit overheats. Thank you for sharing another case of bad Rogers hardware!
January 7th, 2012 at 1:14 pm
My wireless is working fine but all of a sudden my wired connections ( to either a laptop or PS3 ) stopped working. i have rebooted the router but did not help. Any suggestions please ? my router is connected via vonage device.
January 7th, 2012 at 1:17 pm
So you are using the Rogers modem as a wireless router as well? Have you tried connecting your PC/PS3 using wireless?
If it stopped working and you didn’t change anything like updating version or changing settings. Then I might have to make a wild guess that it could be hardware issue.
January 7th, 2012 at 5:50 pm
hi there,thank you for your response. I just spend like 1 hour troubleshooting & after restarting my router ,vonage adapter & cable modem things started working again.
Looks like rogers has changed the password again. I had this user name & password working today for gateway settings ( rogcesadmin/nas00Rn7TU ). Just 4 months before i was using rogcesadmin and wra8uje. I wonder if they change the password every couple of months.
January 7th, 2012 at 5:56 pm
Ok so you were using your own wireless router and the SMCD3GN modem. I thought you were using just the SMCD3GN modem. But I’m glad you fixed it by rebooting all the hardware!
The only way they can change the password is through patches or updates, I don’t think they can remotely access your modem and change password since that’s pretty much a privacy/security issue here. I have a feeling you updated the firmware of the modem as that’s the only way I can think of that can potentially reset/change your login.
January 15th, 2012 at 2:12 pm
I have the same SMCD3GN from rogers. It does serve the purpose being a modem and I have no issues with the signal strengh and coverage in a three level townhouse. However the router portion of the device sucks. My NAS Synology hard wired with CAT6 cable to the SMCD3GN can’t get anywehre faster 2Mb/s. I am transfering a 5Gb movie from the laptop TO Synology NAS via SMCD3GN = takes almost 10 minutes !!! Yet, the diagnostic tools showing I am on a 1Gb LAN? Dont get it… Anyone having similar issues with NAS write/read speeds? Can I disable (or have Rogers) to disable the router portion of SMCD3GN and get a decent router to provide respective speeds on 1Gb LAN?
January 16th, 2012 at 12:15 am
Have you tried disabling the wireless function in the control panel?
February 18th, 2012 at 8:08 pm
I just wanted to say thank you! Your article helped fix our ridiculously slow Rogers internet problem! We were getting anywhere from ZERO to 14 Mbps which is significantly less that what we were supposed to be getting. Turning off the terrible SMC router/modem as the wireless router and hooking up our old Apple Airport Extreme took our non-existent download speeds up to 50Mbps where they should be! Thanks again!
February 18th, 2012 at 8:20 pm
No problem, this is what this article is for
We should really just “say no” to Rogers. Why would you, as a business, want to make your customers do so much work to get your own products working when they are suppose to work out of the box? And the price isn’t exactly the cheapest either and that is the main reason why people are dumping Rogers and jumping onto the Tech Savvy boat. They offer similar price but with more bandwidth.
February 20th, 2012 at 2:37 pm
Am I missing something here?
I have the latest router that Rogers is handing out, the Cisco DPC3825.
I want to hang the D-Link (DIR-655) behind the Cisco router (need to have more network ports), but having issues with it. The D-Link has the default setting of 192.168.0.1, as does the Cisco router.
When I changed the Cisco to run at 192.168.0.2, none of the computers were able to reach the outside.
Any ideas on how I can get around this?
Thanks in advance.
Pradeep.
February 20th, 2012 at 4:38 pm
Sorry Pradeep, unfortunately this article only addresses issues with the SMC router. Perhaps your D Link does not know the new setting from the Cisco modem that’s why nothing got through the D link router?
February 29th, 2012 at 4:11 pm
Hi Pradeep,
Just change your D-Link Router IP to 192.168.1.1 and use that IP range for your D-Link router. Leave the Rogers Modem on 192.168.0.1 and it will work fine. That is what i did.
Just wanted to say, thanks for all the info on Rogers new modem guys and gals.. Just change over to Rogers new SMCD3GN modem on Feb 28th, and having same issues. Tech support is no help.
Going to fiddle arount with the pwd as i can get in with the inital pwd sent. wireless is crap!
February 29th, 2012 at 4:12 pm
Going to fiddle around with the pwd as i can’t get in with the inital pwd sent. wireless is crap!
February 29th, 2012 at 4:27 pm
For those of you up to the challenge, here is the manual for the Rogers Model :SMCD3GN-RRR
http://www.smc.com/files/AJ/SMCD3GN-UserManual_Rogers.pdf
February 29th, 2012 at 4:29 pm
Thank you for your input EAA
February 29th, 2012 at 9:53 pm
Great news I reset the Rogers SMCD3GN Modem and I was able to get into the base config with ID “cusadmin” and Password “password” and i disable the wireless network. I also went into “qos” and disable everything there.
My download speeds went from 1.8mb/s to 8.25mb/s on the LAN, also I my wireless router connected to the modem is also performing a lot better at 54mb/s.
Thanks again all.
March 1st, 2012 at 9:50 am
Ya, that modem is pretty much absolute garbage. I had a lot of issues with it, and when I went to return it for the Cisco one, she told me that SMC was a piece of crap
March 1st, 2012 at 10:51 am
why, why did i not research this before i upgrade, they told me i can’t go back to the old modem, but they can replace the one i have. Anyway, it is work good so far after after i made the changes. I am getting 26.5MB/s download this morning and 1MB/s uploads. But i know they don’t gurantee anything.
March 9th, 2012 at 9:02 am
As of March 12, 2012 the following works.
L: rogcesadmin
P: nas00Rn7TU
Good luck!
Brad
March 9th, 2012 at 9:59 am
Thanks for the update Brad
March 19th, 2012 at 11:25 pm
havent factory reset since dec.-jan. & have had consistant slow downs. powercycles dont help anymore. dont know if rogers is just congested in my area but it makes using a seconday router useless.
March 19th, 2012 at 11:37 pm
for anyone looking for the Cisco DPC3825 login info here it is
user:cusadmin
password:password(yes their that stupid to set that as a password)
March 19th, 2012 at 11:46 pm
Thanks for the information, It might look stupid for them to set the password to be password but I guess they assume people with common sense would change that default password. But I do know how you feel and we would be surprised how many people don’t have common sense and leave the default password unchanged.
March 21st, 2012 at 7:41 pm
im temped to see if they could swap out the smc for a cisco but the cable counter staff @ my local rogers video arnt that friendly to customers
April 7th, 2012 at 4:59 pm
I have just switched from Rogers lite to Extreme. They switched my old webstar modem with Cisco DOCSIS 3(modem/wireless router). In 10 minutes I was up and running. I have removed my Linksys N router and using cisco’s. I hope cisco works better than SMC. The staff at Rogers Store told me that they are not giving out SMC D3GN anymore.
April 7th, 2012 at 5:05 pm
Thanks for your input Raza, I’m glad they have finally stopped giving out the SMC model and I’m happy that you have no issues with the Cisco router.
April 13th, 2012 at 9:41 pm
I would greatly apprecate someones insite on the problem I am having. I have the SMCD3GN-RES. Just to be clear to start off, the problems does not affect the internet connection on any of my PCs. The problem is that my local lan for some reason drops out randomly. Let me try to better explain. i.e. when I try to look at the files on my desktop from my laptop, sometimes I can not see the desktop until I turn off the wireless adaptor and back on. This happens with other PCs connecting to other PCs, also. This all seem to happen when this broadband modem (gateway) was installed on the network. ???? I have tried everything I can think of including updating drivers and firmware. Thanks for any assistance!
April 14th, 2012 at 3:16 am
Hey Larry,
Is per my article, have you tried disabling all commercial gateway functions?
April 14th, 2012 at 10:24 pm
Thanks for the replay…I am only able to log into the router using the standard login (cusadmin) plus the password I set before, so I have not been able to see the option to disable all commercial gateway functions. Any ideas….do I need to start all over by doing a factory reset?
April 15th, 2012 at 2:05 am
This is from my article, have you tried it?
“The first thing you should do is disconnect your PC – wireless router connection, plug your cable modem directly to your PC. Then access the control panel or admin console by typing in 192.168.0.1 in your broswer. ”
Then login, or you might have to do a master reset at the back of the router and start fresh, then disable gateway function.
Hope that works for you!
April 16th, 2012 at 11:40 pm
I will give it a try and give it some time to see if it has fixed the problem i am having. Thanks for the help!
June 21st, 2012 at 9:40 am
Hi guys,
Question, is it really necessary to log in to SMCD3GN(-RES in my case) as anything other than cusadmin? I understand that rogcesadmin has access to the gateway functions, whereas cusadmin does not, but none of the passwords I found worked for that account. So, I just logged in with cusadmin/password, disabled wifi, and plugged in my Airport base station wireless router. Works great, talks to the printer/phone/both laptops, getting 20 Mbps+ over wireless from a 30 Mbps cable connection. The only snag was with Lion not able to run the airport utility version I needed set up security on this older basestation (which is a ridiculous lack of backward compatibility imho), so thank goodness for the old MacBook still running Leopard.
Anyway, I just wanted to let other users know that cusadmin can apparently work just fine. I wasted too much time trying to get into rogcesadmin, apparently for no reason. But I am still very grateful for the instructions!
Thanks!
June 21st, 2012 at 9:58 am
Thanks for sharing that info spacegirl!
July 1st, 2012 at 7:21 pm
I think a lot of problems might be avoided if rogers provided some decent info in the shipping carton. Bob.
July 23rd, 2012 at 6:20 pm
WOW, I cannot thank you enough for this post. I was sweating (and delaying) my upgrade to Rogers Express as I have an Apple Time Capsule / Airport Express bridge set up that serves me very well. The thought of the modem/router combo unit was delaying my upgrade until I found your post. I swear, I followed this to the letter (using the cusadmin/password from your Update) and had this whole process done in 5 minutes. I know if I had called Rogers tech, my evening would have been shot. AMAZING, thank you again.
July 23rd, 2012 at 6:57 pm
I’m glad this article helped you Tommy.
July 25th, 2012 at 10:16 am
Hello All. And thanks for all your posts. Very helpful.
I bought the SMC D3GN modem/router from Rogers ($169.44 with tax.) and I have 30 days to take it back. (29 actually). I was using the Weststar $4/mo modem previously but I needed a wireless connection.
Everything connected fine following the instructions on the CD. (cusadmin & password for me worked)
So, here is my problem. If I get 10′ away, my wi-fi signal strength is 1/2, 20′ it is 1/3rd and at 30′ it drops the connection completely. So what do you recommend I do?
a. Get a repeater?
b. Return it and put the old Westar modem back and buy a good Linksys 4500 or Netgear router? (By the way, I may not be able to go back to my old DPX2100 modem at $4/mo. They don’t sell them anymore. We’ll see. )
c. Rent the SMCD3GN at $7/mo for the modem portion and by a good router?
Suggestions? Is there a way to boost the signal strength to at least 50 feet? My wireless device (iPad) only seems to work in wi-fi mode if I am in same room with the SMCD3GN.
Thanks.
July 25th, 2012 at 10:09 pm
Hi there, I would suggest using a separate wireless router like me. If that doesn’t help improve signal strength, you might want to look into repeaters/amplifiers. Don’t use the SMCD3GN’s wireless capability.
Hope that helps!
July 26th, 2012 at 12:55 pm
Thanks for the advice. I did try asking Rogers On line Tech Support. Here is what they said:
“Michael: All routers works differently and different locations as it various of various factors. The biggest cause of interference from this is nearby wireless networks. Most routers come with a preconfigured channel, pick a different channel such as 1 or 11 (you will need to change the channel a couple of times to find out if your speed increases).
Michael: Unfortunately, there isn’t much that I can suggest if the wireless signal/speed is degraded as it can be attributed to numerous factors outside of our control. It can be caused by signal interference, distance from the gateway to the computer, the wireless network card in the computer, as well as obstructions between the gateway and computer. To improve the connection, you can try changing the wireless channel you’re using within the router or reduce the distance between yourself and the gateway. For further details, please read: http://tinyurl.com/wifilow AND http://tinyurl.com/wifiqa ”
When I asked if there was a SMCD3GN signal strength setting for HIGH, I was told:
“Michael: No there is no such settings.”
I also found out one other thing from the iPad website, since my IPad kept defaulting to the 3G/LTE connection instead of my SMCD3GN Wi-Fi connection. They say:
“This applies only to third-party routers. WMM (Wireless Multi Media) must be enabled for devices to connect. Diabling WMM on your wireless router can prevent the following Apple products from connecting to an 802.11n Wi-Fi Network. – iPad IPhone IPod Apple TV”
Once I enabled the SMCD3GN WMM box under wireless settings, it defaulted to the Wi-Fi connection on start up. I didn’t have to keep doing it manually.
I hope this information helps someone else.
July 26th, 2012 at 4:56 pm
Tech support is pretty useless as you can see
And thank you for contributing to this as well!
July 27th, 2012 at 9:58 pm
Hi again. Here is the third part of my Rogers SMCD3GN router saga for those thinking of buying or renting one of these.
I finally returned the 1st SMCD3GN to Rogers, and they said it was probably defective. So, they gave me a 2nd SMCD3GN. After trying different modes and channels again, it was no different. I did work, but only within 10-20 feet, and to launch the Apple Store from the iPad took about 5 minutes!
I returned the 2nd SMCD3GN to Rogers.
As an aside, I tried to get my original Scientific Atlanta Weststar Modem re-registered, but they wanted to give me another, ‘newer’ one instead. A bit faster they said. That was nice of them, but they failed to tell me I had to change my POP3 (pop.broadband.rogers.com) and SMTP (smtp.broadband.rogers.com) settings to use Outlook for my Rogers email as well as the incoming (587) and outgoing (110) port numbers. I kept getting Error Mssg: 0x800cc0d.
In conclusion, I bought the new Netgear R6300 router at Future Shop. It has 2.4GHz and 5 GHz router connections. By comparison my iPad now works up to 100′ away from the antenna and I can connect to the Apple Store in 7 seconds instead of the 5 minutes with the SMCD3GN. For only about $50 more, I am much happier now. My frustration with the Rogers SMCD3GN modem/router is now over.
July 31st, 2012 at 7:22 pm
is there a new second logon for mso admin as I tried everyone I have seen but none work.
I just bought this SMCD3GN modem/router from today.
Thanks
July 31st, 2012 at 7:26 pm
Hi there, unfortunately we only have these ones:
cusadmin/password
rogcesadmin/nas00Rn7TU
Have you tried both of them?
August 11th, 2012 at 7:01 pm
the other day i guess rogers pushed an update to the modem(indicated by the fact that the wifi led was blinking yet not turned on judging by a site survey & its every laggy speed enough to time out my external routers wifi) so i reset it but still laggy not enough to cause issues with the router.
@Al yeah apple is right about the settings. i found out that if you have a wifi alliance certified WiFi N router/AP you have to set it to A)wmm enabled & B)have either wpa2 enabled or encrytion turned off(which i assume you can still use m.a.c. address filtering) for faster throughput according to the requirements they set for manufactures. of corse it doesnt stop you from using non certified firmware thats not in compliance but i assume then youd have to use custom drivers for the client antenna
August 13th, 2012 at 5:25 pm
mine says cannot login attempt failed Pleas help!
August 13th, 2012 at 6:39 pm
have you tried both sets of login/password?
August 14th, 2012 at 4:50 pm
the login i used last on the smc d3gn was rogcesadmin nas00Rn7TU .
it happened over night again i noticed xbl couldnt hold a connection. so this morning we took it in & they swapped it for the Cisco DPC3825. it comes with a 256mb usb connect key(like their valet routers do) & they include instructions password/user name to get into it. i found it was slow to navagate thru the configuration page but was worth it suppoesedly you can even access it in bridge mode aswell but if you have a router like i have it woulnd work
August 18th, 2012 at 1:58 am
Hi, just wondering if it is possible to still connect computers to the smcd3gn and use one of the ports to hook up a wireless router? Any ideas?
August 18th, 2012 at 2:01 am
I would suggest hooking up your smcd3gn to the router and connect any computers to your router instead. Try to treat smcd3gn as just the cable modem.
August 22nd, 2012 at 2:28 am
@jaro you can but id only do it if you have a router with bad firewall/upnp coding.
the new cisco has odd filters in in their firewall example builtin popup blocking
September 4th, 2012 at 11:20 am
There is nothing wrong with the Rogers modem what you needed to to was to clone your pc mac address in your router config page in order to have internet access.
By the way your d-link router is junk if you have problems it probably caused by your d-link router. Go out and buy a good router .
October 3rd, 2012 at 9:30 am
I purchased this modem from Rogers as well, but I didn’t have to go through the setup myself (although, you certainly could if you wanted to). Rogers is capable of connecting to this modem from their end and adjust any of the settings for you. When I told them that I didn’t want the wireless feature active (I wanted to use my Apple Airport wireless router), they just turned it off for me and put the cable modem into “gateway” mode. No muss, no fuss. All works fine.
October 6th, 2012 at 7:16 pm
thanks so much!! Saved me hours of frustration. Fracking rogers. this was great info, so helpful. thank god for people like you taking the time to make information like this available, seriously.
October 8th, 2012 at 11:37 pm
Thank you so much for posting the actual instructions on how to use the new cable modem from Rogers. My husband and I had picked the smcd3gn yesterday, after having the webstar modem for six years. When I tried hooking up the d link to it, it would not register the signal and so I tried hooking up their router within the modem and it would not register any signal on our computer. I did phone tech support and they had said that they could not find anything wrong and even tried different things on their end and finally told me I had received a dud. We were going to go to the rogers store and get the sysco modem but I thought I would try one last time to hook up the d link to the smc modem. I hooked up the internet cable into the laptop and than found this website. Thank you, Thank you! I followed your instructions to a tee and it would like a charm. The d link is better in my opinion than the router part of the smc modem. You have saved me a trip to the store and another frustrating call to tech support. Thank you again.
October 22nd, 2012 at 10:39 pm
about a week or 2 ago i seen they even replaced their display units @ local corp. store with cisco model.
doing a little reasearch i found out rogers is now deploying in certain areas another gateway by the name of Hitron CGN2-ROG unlike the DPC3825(it might but i doubt it will work smothly so they disabled it)it supports ipv6 like the d3gn did which means when rogers starts handing those addresses out will be chaging hardware again
as for the D-Link router i had(for 4 years) it had minimal amount of ram(decent for price & how long its been supported for which was about 6 years) & was from what i read a different model thrown in a new case & based on draft G. i replaced it with a WD N900 i got a month & a half ago during a BB reward zone promo for WD products.
October 25th, 2012 at 12:45 pm
I’m having a really strange issue. Both of the default passwords (password/nas00Rn7TU) don’t give me a, ‘Incorrect Password’ when I use them. All that happens is the login page refreshes :/
After trying all three of the recommended passwords, the first and last make the page refresh, the second one gives me an ‘incorrect’.
Could someone please help me? All I want to do is get into the modem so I can reset the password fro my wireless functions. Thanks all
October 25th, 2012 at 4:24 pm
Hi Chris,
That is strange, gee this modem is special isn’t it (in a bad way)? I suggest doing a hard reset of the modem by poking the small hole at the back of it as a start. Then try logging in again. Also try a different browser.
Good luck!
October 27th, 2012 at 2:01 pm
I am just commenting here because I hate Rogers. I was forced to buy a SMC3GN because the condo I was living in included Rogers cable in the maintenance fees. When I moved to a house I brought my SMCD3GN with me. I informed Rogers that I had bought my own SMCD3GN and didn’t require the rental modem that was at the house. It took Rogers almost a year to be able to make the switch , both technically and from the standpoint of billing. I continued to pay for rental modem for a year because Rogers technicians couldn’t figure out how to activate the modem I purchased.
Furthermore the rental modem set up a firewall so that I could not access my own web domain, website or email. The technician could not figure out the reason for this so that I had to go to the local cyber cafe to send and receive email although Rogers was charging me for premium internet and cable services even though I had repeatedly contacted them and asked to have the services changed to basic until the modem problem was fixed.
In complete frustration I finally cancelled my account with Rogers informing them I had no intention of paying the final bill that amounted to over a $700 dollars. Now I have a $150 SMCD3GN that I can’t seem to use for much of anything.
Hopefully now that I can at least login to the modem thanks to this forum I may be able to use the modem.
BOYCOTT ROGERS!
October 29th, 2012 at 3:30 pm
i had looked into the Hitron CGN2-ROG a little more & it appears to be required for their new ultimate tier sevice & is a buck more to rent & currently priced @ 199.95 like the d3gn is @ places(that stil have it)
November 3rd, 2012 at 7:32 pm
Great I did this, so i could have my NAT OPEN on xbox again, it worked, THANKS! just wondering, can you re-enable your wireless connection after this process?
November 3rd, 2012 at 7:41 pm
I’m glad it works for you now! Regarding re-enabling wireless on the SMC, you can certainly try but who knows what kind of problem it MIGHT cause. As usual, I suggest using a separate wireless modem/router.
November 10th, 2012 at 3:04 am
something I just saw in there scares me..
Limit remote management to:
All IP Addresses
which is by default selected, good to know rogers wants hackers to have an easy way into your router controls…
That is just ridiculous.
November 20th, 2012 at 8:39 am
All those default password etc do NOT help. They do NOT work.
What’s the default password?
My box came with “cusadmin” and “password” written on it, but that doesn’t work.
November 20th, 2012 at 10:37 am
In that case, I suggest you contact their support to verify the correct login crudentials.
December 9th, 2012 at 5:28 pm
And that begs the question: you still seem to be a Rogers customer–or have you gone to TEkSavvy? If still with Rogers, why? For me, a switch to from Rogers to TekSavvy is tempting. Any caveats? I also have the modem/router that is the cause of all the discontent, and now wonder if that’s why my newly-purchased internet radio (Grace Mondo)barely works where my cell phone and laptop do. My SanyoR227 worked fine–until it died.
December 9th, 2012 at 5:29 pm
BTW, My posting is a response to posting #97.
January 3rd, 2013 at 3:39 pm
Hello All,
I found your article quickly and just as quickly solved the same problem. The successful info that worked for mine was; rogesadmin and nas00Rn7TU where 0 is “zero”, not upper case “o”.
Many, many thanks for taking the time to help us all out,
Denis
January 5th, 2013 at 12:23 am
Hi, I lost the power adapter of Modem Rogers SMC3GN. I am looking to buy adapter online. Can anyone let me know what is the “PLUG DIAMETER” (diameter of the power adapter hole that attaches with Modem).
Thanks,
Jaf
January 8th, 2013 at 12:22 pm
Try one of those universal ones, sorry I don’t know the measurement for the plug
January 8th, 2013 at 10:34 pm
Much appreciated!!! The wireless feature and rogers staff were useless to help with this!
January 20th, 2013 at 1:23 pm
Hi, for your information, Teksavvy is really great – just do not go with the cable modem. Suggested that you go with the DSL option if at all possible.
The issue is that they (Tek) still have to go through Rogers to complete any tickets if there are any complications or work that needs to be done.
Rogers typically will delay the work and/or delay the response to the point where they hope the customer is upset enough to fall back to them.
Tek has a much closer and easier relationship with Bell and as such, the issues get resolved within 24 hours typically or much much less.
I like Rogers, but that is the reality of the Tek situation.
January 22nd, 2013 at 2:59 pm
Username: cusadmin
password: password
^^ another set of this gateway login credentials. CHeers!!
March 15th, 2013 at 10:41 pm
Hi…I have the Rogers modem. My wireless router crapped out. I bought a new one, went thru install process, didnt work. got another one, same thing. Found this article, figured i needed to disable wireless first and then then turn off commercial on System as suggested. However, after the SMC reboot it does not work at all. I cannot get a wired connection to work. I have reset the SMC box which now gives wireless showing up under the name of Rogers63C33 but i have no idea what the password would be. Any ideas as to a) why a lan connection would not work and b) what the default Rogers password might be (I have tried all 3 listed in this thread). Many thanks for any help.
March 24th, 2013 at 12:17 am
@Adams assuming you recconected it back to your router & connect your pc to your router like mentioned in 2nd last paragragh then only thing i could think of is the biltin wired switch was disabled. as for the reset this modem seems to be annoying to reset. it just seems easier to just call them to put it back into router mode. nice thing about the cisco model is you can login after you put it into bridge to reverse this change